PRIVACY POLICY & TERMS OF USE

Introduction

Thank you for visiting: WE HEAVE HO LLC(the “Company”) and our website. We are so happy you are here. Your privacy is very important to us and we want you to enjoy your experience while browsing. This Privacy Policy describes the types of information the company receives from communication(s) received through this website. 

Consistent with Federal and State law, this policy describes our privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. This privacy policy only applies to this website. Therefore, you should examine the privacy policy of any website, including other websites, that you access while using this website. For purposes of this policy, "personal information" means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. We only collect personal information about you when you provide that information voluntarily by sending an e-mail or by initiating an online transaction or submitting an inquiry. 

Privacy & Your Information

We take protecting your information, privacy, and security very seriously and make every effort to protect your information. While we take every reasonable measure to keep your information secure, by submitting information on this website including but not limited to: personal information, data, information, address, e-mail addresses etc., we cannot be held responsible for any data that is breached or hacked due to cybercriminals. As such, the transmission of sensitive and confidential information should be avoided. 

Any personal information submitted through this website including but not limited to your name, address, e-mail address, telephone number, credit card information, etc. shall not be sold to any third-party. However, the company is not responsible for any and all information that is hacked by cybercriminals. As such, in consideration of the above, you understand the risk in submitting your personal information including your payment information on this website. The Company provides you the opportunity to agree to decline to give your personal information. As standard practice, we do not sell or otherwise transfer any information collected through this site to third parties. However, we may disclose your personal information to our service providers for the purpose of providing our services to you, if necessary. Finally, the Company makes no guarantee that this Website, or the server used to host this Website by any third-party vendor, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.

Services & Confidentiality 

Any information provided through this website shall not be considered confidential. Accordingly, confidential information about you should NOT be submitted through this website. The Company is not responsible for any confidential information transmitted by you through this website. 

Unless specifically mentioned on the Website, the Company does not endorse any product or service mentioned herein, unless provided otherwise. Any third-party material or third-party website referenced on this website, does not necessarily reflect the opinions or policies of this company. The Company assumes no responsibility or liability for the accuracy or completeness of the content contained in third-party materials or on third-party websites, that may from time to time, be referenced on this Website. The Company cannot be held liable or responsible for any content that is shared on any third-party sites. The opinions and content provided and/or shared by any third-party sites not affiliated with the Company are not the opinions or policies of the Company. 

Emails/Subscriptions

You shall have the right to unsubscribe to any email subscriptions and/or correspondence from WE HEAVE HO LLC by clicking on the word “unsubscribe” in the subject line of the email OR in the body of the email message. 

Information Collected

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. From time to time, we may collect domain information in an effort to help us analyze how our visitors use this site. This data allows us to become more familiar with who visits this site, how often, and other analytical data. The Company uses this information to improve its web-based content. This information is collected automatically and requires no action on your part. Once information has been submitted, there is no means to delete any information which you have submitted through this site.

Cookies

The use of cookies is a standard practice among Internet websites and cookies may be used on this website to enhance or customize your visit to this website. The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website. This company does not use your information to sell or distribute your information to third-parties. 

External and Third-Party Links

By clicking a link to another website that is on this website, you assume the risk of anything that shall arise as a result of clicking on external or third-party link. 

Contact Us

If you have any questions or concerns regarding this Privacy Policy, Terms of Use, and/or Disclaimer, please contact us at: WE HEAVE HO LLC at anita@weheaveho.com .

Terms of Use

By voluntarily visiting this site, you understand that any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of New York.   

Refund Policy 

There are absolutely no refunds for any services provided by We Heave Ho LLC. The Company does not under any circumstances refund any purchases or service made through this website or any of the Company’s third-party payment service providers, for any products or services purchased in connection with the services provided by the Company. Although we do our best to ensure that our customers and clients are fully satisfied, any issues or concerns related to the purchase of any product or services provided, should be directed to: Anita Devlin at anita@weheaveho.com. However, under no circumstances shall the Company issue any refunds. Any refunds that may be issued are solely at the discretion of the Company under a case-by-case basis. This does not negate any portion of this no-refund policy.

Cancellation Policy 

Any cancellations within 48 hours of a scheduled organizational/declutter project, is subject to a cancellation fee of $500. Any cancellations within 48 hours of a scheduled move-in/move-out project, is subject to a cancellation fee of $1,000. There are no exceptions. 

Payment Method Policy

Payments are accepted via Venmo for Business, cash, and/or check. The client shall be responsible for any service fees of up to 4% for any electronic payments such as Venmo for Business. Further, the client shall be responsible to reimburse the Company for any bounced checks as a result of insufficient funds. Any and all service fees and/or reimbursements for bounced checks shall be added to the client’s invoices accordingly. All payments are due within 24 hours of receiving final invoice. An additional fee of 5% of the total and final invoice balance, will be charged each day following the payment deadline. 

This Privacy Policy was most recently updated in November of 2022.